Imagine Labs, part of C9 Ltd. (“Imagine Labs”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

By using our website, services, or engaging with our content, you agree to the terms of this Privacy Policy.

What information do we collect?

We may collect and process the following categories of personal information:

• Identity Data: Includes first name, last name, job title, and company name.
• Contact Data: Includes email address, phone number, and postal address.
• Technical Data: Includes IP address, browser type, operating system, and other relevant device information.
• Usage Data: Includes information about how you use our website and services, such as pages visited and time spent on the website.
• Marketing and Communications Data: Includes your preferences for receiving marketing and other communications from us.

How do we collect your information?

We collect your personal information through various means, including:

• Direct interactions: When you contact us, request information, or register for our services.
• Automated technologies: When you interact with our website, we may collect technical and usage data using cookies, server logs, and other technologies.
• Third parties: We may receive personal information about you from third parties, such as analytics providers or business partners.

How do we use your information?

We use your personal information for the following purposes:

• To provide, maintain, and improve our services.
• To manage our relationship with you, including responding to inquiries, providing updates, and sending marketing communications.
• To personalize your experience and tailor our services to your preferences.
• To comply with legal obligations and protect our rights, including detecting and preventing fraud, security incidents, and other malicious activities.

Disclosure of your personal information

We may share your personal information with third parties under the following circumstances:

• Service providers: We may share your information with trusted service providers who provide services on our behalf, such as IT services, analytics, and marketing.
• Business transfers: In the event of a business transfer, such as a merger or acquisition, we may disclose your information to the acquiring party.
• Legal compliance: We may disclose your information if required by law, in response to a lawful request from a public authority, or to protect our rights and interests.

International data transfers

As we are located in Beirut, Lebanon, your personal information may be transferred and processed outside the European Economic Area (EEA). We will take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and the GDPR.

Data security

We are committed to protecting your personal information by implementing appropriate technical and organizational measures to safeguard it against unauthorized access, modification, or disclosure. However, please be aware that no method of transmission or storage is completely secure.

Data retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

Your rights Under the GDPR

You have the following rights with respect to your personal information:

• Right to access: You have the right to request access to the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure: You have the right to request that we erase your personal information under certain circumstances, such as if it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as if you contest the accuracy of the information we hold about you.
• Right to data portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal information under certain circumstances, such as if we are processing it for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@imaginelabs.me.

Last updated: 20-02-2023